Refund policy

We want you to be happy with your TameFluff order. If something isn't right, we'll make it right.
30-day satisfaction guarantee
You have 30 days from the day your order is delivered to ask for a refund or a replacement.
Damaged, defective, wrong or missing items
If your item arrives damaged or defective, if we sent the wrong item, or if a package never arrives, you do not need to send it back. Email us at tamefluffsupport@gmail.com with your order number, a short note about the problem, and a photo if the item is damaged, defective or incorrect. We'll offer a full refund or a free replacement, whichever you prefer.
Change of mind
If you simply change your mind, you may return unused items within 30 days of delivery. The item should be unused and in sellable condition, with its original packaging if you still have it. You pay the cost of return shipping. When you email us, we'll give you a return address. Once we receive the return and confirm it's unused, we'll refund you.
Lost packages
If your tracking shows the order has shipped but it has not been delivered within 30 business days of the ship date, email us. We'll reship the order or refund you in full.
How to request a refund or return
Email tamefluffsupport@gmail.com with your order number and a short description of what you need. We'll reply with the next step.
When you'll get your refund
Approved refunds go back to your original payment method. Please allow 5 to 10 business days after we approve the refund (or after we receive a change-of-mind return) for the money to show up. Your bank or card issuer may take a little longer to post it.
A note about shipping from overseas
TameFluff items ship from our international fulfilment partners. That's why we don't ask you to return damaged, defective or incorrect items, since sending them back overseas would cost more than the product is worth. Change-of-mind returns are still welcome, as described above.